Guarantee
30-Day Money-Back Guarantee
We want your dog to love their new toy as much as we do. If something's not quite right, reach out to us within 30 days of delivery and we'll sort out a refund.
How it works
- Email us at support@ozpetvibe.com with your order number and a quick note about what happened
- We'll get back to you within 1-2 business days
- Once we've worked things out together, your refund will be processed back to your original payment method
A few things to know
- This guarantee applies to orders shipped within Australia
- Refunds are processed to the original payment method used at checkout
- We review each request individually — our team is here to make things right, not to make it complicated
Questions before you order? Reach out anytime at support@ozpetvibe.com — we're happy to help. 🐾